Core Capabilities

What Mimic does

A voice AI that handles your calls the way your best receptionist would — just without the hold music.

Answers calls naturally
Understands patient intent — scheduling, billing, refills, urgencies — and responds conversationally in real time.
Books appointments directly
Checks availability and books on the spot. No hold music. No callback needed.
Routes urgencies to your team
Escalates with full context so your team picks up right where the AI left off.
Works after hours
Nights, weekends, holidays. Never miss a lead at 7 PM again.

AI-powered phone answering for medical practices

Natural Voice AI

Real conversations, not phone trees

Mimic uses advanced speech recognition and natural language understanding to have real conversations with your patients.

Patients speak naturally. Mimic understands what they need — whether it's booking an appointment, asking about hours, or describing an urgent issue. Every call is logged and transcribed, so you can review exactly what was said.

Natural conversation flow
No "press 1 for scheduling." Patients speak normally and Mimic follows along.
English and Spanish
Speaks to patients in their preferred language. More languages coming soon.
Every call transcribed and searchable
Full transcripts of every conversation. Review what patients asked and how Mimic responded.
Patient intent detection
Automatically categorizes calls: scheduling, billing, FAQ, urgency — so you see exactly what patients need.

Your Control

You're always in charge

Trusting AI with your patients means staying in control. Here's how.

Customizable scripts and tone
You approve what Mimic says. Set the greeting, conversation style, and approved responses for your practice.
Escalation rules
Define exactly when calls should transfer to a human. Clinical questions, frustrated patients, emergencies — your rules.
FAQ knowledge base
Tell Mimic what it can answer versus when it should escalate. Hours, services, insurance — all configurable.
Hours and after-hours behavior
Configure different behaviors for business hours versus nights and weekends. Set approved topics and off-limits areas.

Practice team configuring AI receptionist

Quality Assurance

Tested before it reaches your patients

Every Mimic agent is continuously evaluated through our proprietary testing infrastructure.

We run hundreds of synthetic test calls covering edge cases — emergencies, hostile callers, insurance questions — and score each one across multiple quality dimensions. When we update the system, we test first. You're never the beta tester.

Learn more about our technology

Integrations

Works with your existing systems

No rip-and-replace. Mimic plugs into the tools your practice already runs on.

Practice Management

Dentrix Eaglesoft Open Dental Athena ModMed eClinicalWorks NextGen Dentrix Ascend Curve Hero Cloud9 Dolphin AdvancedMD

Phone Systems

Weave RingCentral Dialpad 8x8 Nextiva Ooma Zoom Phone Vonage

Don't see your system? Let us know — we'll build the integration.

Coming Soon

And AI receptionists are just the start

We're building a suite of AI agents — each one purpose-built to handle a specific part of running your practice.

Scheduling Agent

Smart Scheduling

Fills cancellations from your waitlist before you even know about them. Sends reminders that actually get read. No-shows drop, chairs stay full.

Reputation Agent

Reviews & Reputation

Asks happy patients for Google reviews at exactly the right moment. Routes complaints to you privately before they go public.

Recall Agent

Patient Recall

Finds patients who are overdue and brings them back — automatically. No more pulling lists and making calls your team never gets to.

Verification Agent

Insurance Verification

Verifies coverage before the patient walks in. No more surprises at checkout, no more denied claims eating your margin.

The Platform

Practice Hub

Every agent feeds into one place — a living knowledge base of your entire operation. Ask it anything, in plain English.

Calls

847

Show Rate

94%

Rating

4.8

"How many new patients this week?" "Which providers have the most cancellations?"

Not just a dashboard — an AI that actually understands how your practice runs.

Intake Agent

Intake & Forms

Collects patient info before the visit so your front desk isn't buried in paperwork when patients arrive. Less clipboard, more care.

AI Voice Receptionist