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Core Product

AI Voice Receptionist

Every call answered. Every patient heard. 24 hours a day, 365 days a year.

Core Capabilities

What Mimic does

A voice AI that handles your calls the way your best receptionist would — just without the hold music.

  • Answers calls naturally

    Understands patient intent — scheduling, billing, refills, urgencies — and responds conversationally in real time.

  • Books appointments directly

    Checks availability and books on the spot. No hold music. No callback needed.

  • Routes urgencies to your team

    Escalates with full context so your team picks up right where the AI left off.

  • Works after hours

    Nights, weekends, holidays. Never miss a lead at 7 PM again.

AI-powered phone answering for medical practices

Natural Voice AI

Real conversations, not phone trees

Mimic uses advanced speech recognition and natural language understanding to have real conversations with your patients.

Patients speak naturally. Mimic understands what they need — whether it's booking an appointment, asking about hours, or describing an urgent issue. Every call is logged and transcribed, so you can review exactly what was said.

  • Natural conversation flow

    No "press 1 for scheduling." Patients speak normally and Mimic follows along.

  • English and Spanish

    Speaks to patients in their preferred language. More languages coming soon.

  • Every call transcribed and searchable

    Full transcripts of every conversation. Review what patients asked and how Mimic responded.

  • Patient intent detection

    Automatically categorizes calls: scheduling, billing, FAQ, urgency — so you see exactly what patients need.

Natural AI conversation with patients

Your Control

You're always in charge

Trusting AI with your patients means staying in control. Here's how.

  • Customizable scripts and tone

    You approve what Mimic says. Set the greeting, conversation style, and approved responses for your practice.

  • Escalation rules

    Define exactly when calls should transfer to a human. Clinical questions, frustrated patients, emergencies — your rules.

  • FAQ knowledge base

    Tell Mimic what it can answer versus when it should escalate. Hours, services, insurance — all configurable.

  • Hours and after-hours behavior

    Configure different behaviors for business hours versus nights and weekends. Set approved topics and off-limits areas.

Practice team configuring AI receptionist

Quality Assurance

Tested before it reaches your patients

Every Mimic agent is continuously evaluated through our proprietary testing infrastructure.

We run hundreds of synthetic test calls covering edge cases — emergencies, hostile callers, insurance questions — and score each one across multiple quality dimensions. When we update the system, we test first. You're never the beta tester.

Learn more about our technology
Quality testing infrastructure
Coming Soon

What we're building next

The AI Voice Receptionist is just the beginning. Here's what's on our roadmap.

Smart Scheduling

Reduces no-shows with smart reminders, easy rescheduling, and follow-up for missed visits.

Reviews & Reputation

Grows your Google reviews with timed invitations, follow-ups, and smart filtering.

Patient Recall

Identifies overdue and lapsed patients, then sends branded reminders to bring them back.

Paperwork Assistant

Drafts routine documents — prior auth letters, school notes, work leave forms, and referrals.

Education Assistant

Converts pre- and post-procedure instructions into patient-friendly messages.

Practice Hub

A unified dashboard for leads, bookings, show rates, reviews, and performance.

See it in action

Book a 15-minute walkthrough and we'll show you exactly how Mimic handles calls for your specialty.

Book a Demo